Troubleshooting

Thank you for purchasing something from the Little Explorers Guide Shop, and I am so sorry you are having issues with the downloading. Here are some ways to solve potential issues.

I have not received my Download.

You have two ways to receive your order. The easiest option is to checkin your account and you will see your download then. You will also receive an email with the information and a download link.

You should receive an email immediately after your order, which states “Your order is complete” and lists the Product, Expiry and Download link. Click the File Name Under Download to receive your download.

• Check your Junk Mail if you cannot see this email after 10 minutes) 
• If you can still not see it, make sure info@flyingwithababy.com is added to your “safe sender list” or “allowlist” 
• Your Order will also be available for you to see in your Account.
• If none of these steps have worked, please do contact me on info@flyingwithababy.com with the email you used for the Order, the date and products your ordered. Thank you!
• Please note, it’s just me running my small parent owned little shop – whilst I always get back to you asap, please bear in mind different timezone may mean I only see your email once I wake up. Thanks so much!